NCC Events Limited (‘We’) are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.

We have published this notice to help you understand

  • how and why we collect information from you;
  • who we share your information with, why and on what basis; and
  • what your rights are.

NCC Events Limited ( ‘We’) are the data controller and are responsible for controlling and processing your personal data.

This Privacy Policy is designed to protect you, our users by informing you how personal data is collected, how we look after that data and with whom we share it.

What information do we collect about you?

Personal Information

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Personal data collected includes first name, last name, title, year of birth, gender, full address, telephone number, email address, as well as questions answered on survey or registration forms.

Personal data that customers ‘Opt In’ to share and provide to NCC Events Limited through various methods of communications with NCC Events Limited is considered personal information and is stored and managed by NCC Events Limited.

Technical Data

NCC Events Limited collects the browsing behaviour, device information and interactions of its website and online services users which enables the tracking of their actions (repeated site visits, interactions, keywords, online content production, etc.). This also includes information about the devices and methods used to interact with the services and content. We use this information to ensure we are effectively communicating to our customers through all channels.

Financial Information

Payment information gathered during the ticket purchasing process- including but not limited to credit card numbers, financial institutions, and expiry dates – is considered as financial information. This information is processed, stored and used in line with our third-party distributor of tickets; See Tickets. Read their privacy policy for more information: http://www.seetickets.com/ and click on ‘Data Protection’.

Marketing and Communications Data

This includes your preferences in receiving marketing from us or our third parties and your communication preferences.

How will we use the information about you?

The personal data we collect will be used for the following purposes:

  • Communicating relevant information about our products and services based on customer preferences
  • Contacting customers directly about specific products and services they have purchased 
  • Fulfilling any obligations to provide you with our services
  • Notifying customers about any changes or updates relevant to their relationship with NCC

Our legal basis for processing personal data

  • Consent – where you agree to us using your information in this way
  • Legitimate Interests – the interest of NCC Events Limited in managing our business to allow us to provide you with the best service in the most secure and appropriate way.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

What we use your personal information for

Our Reasons

Our Explanation

Fulfilling any obligations to provide you with our services requested by you

Legitimate Interest

Processing an order placed by you

Marketing communications 

Consent

Keeping you informed of NCC events and providing special offers that we feel are of interest

Provision of additional information to an event you’ve attending

Legitimate Interest

Improving customer experience

Contact you to undertake customer satisfaction surveys

Legitimate Interest

Developing NCC events to improve future customer experience

Who we share your information with and why?

NCC will never sell your personal information or otherwise disclose this data, except as described in this Privacy Notice. We share information with third parties who perform services for us, and these third parties are not authorised by us to use or disclose your information except where it is necessary to the service. We may also share information with our partners and affiliates, ensuring at all times that an adequate level of protection is in place to protect your information. 

What are your rights?

You are entitled to request the following from NCC Events Limited, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk 

  • Right to be informed – to be given clear and concise information about what we do with your personal data
  • Right of access –to request access to your personal information and information about how we process it
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability – to electronically move, copy or transfer your personal information in a standard form
  • Right to object – to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you have any general questions about your rights or want to exercise your rights, please contact us or email info@nccevents.co.uk 

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk

How long will we use your personal data for?

NCC Events takes reasonable steps to ensure that the information we process is reliable for its intended use, is accurate, up-to-date and complete, and is limited to the information required to carry out processing for the purposes described in this Privacy Statement. We retain your information for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

How do we keep your personal data secure?

We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees agencies, contractors and other third-parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third party marketing

We will also get your express opt-in consent before we share your personal data with any company outside NCC Events Limited (or our group) for marketing purposes.

Other websites

Our website contains links to other websites. This privacy policy only applies to NCC Events Limited so when you visit other website you should read their own privacy policies.

Cookies

A cookie is a small file of information which is stored on your computer. That cookie then communicates with our server and allows recognition of your personal computer or other device you are using to access this website.

The NCC Events Limited website uses cookies to collect aggregate information about the number of visitors and pages visited. These cookies do not identify you as an individual.

Most modern browsers offer you ways to control or block cookies. These browser controls will usually be found in the “options” or “preferences” menu in your toolbar. The “help” portion of the toolbar on most browsers will tell you how to stop or manage cookies. However, some of our website features may not function as a result. More information is available here, www.allaboutcookies.org.

Details of our Third-Party Cookies

NCC Events Limited allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. The following cookies are used for analytical and targeting purposes – Google Tag Manager, Google Analytics, Bing Ads, Google Analytics Audiences and Facebook Customer Audiences.

To opt-out of third party cookies, contact the individual company directly.

Changes to our privacy policy

We may change the provisions of this policy from time to time and urge you to check back here periodically. Your continued use of any of the websites or pages within the scope of this policy will be your consent to the practices described in the version of the policy in place at the time of your visit. This privacy policy was last updated on 22 May 2018.

How to contact us

Please contact us if you have any questions, comments or queries about the information we hold about you:

Contact details of our Data Protection Officer: –

National Caravan Council Limited
Catherine House
Victoria Road
Aldershot
Hampshire
GU11 1SS

Email: info@nccevents.co.uk

Post: NCC Events Limited, Catherine House, Victoria Road, Aldershot, Hampshire, GU11 1SS

NCC Events is registered in England & Wales, Registered Number: 07407659
Vat No 101 3145 84